Frequently Asked Questions
What does “preorder” mean?
A preorder allows you to purchase an item before it’s officially in stock. By ordering in advance, you reserve your item before it sells out.
When will my preorder ship?
All preorder items will ship as soon as possible, but absolutely no later than, July 11, 2025. If there are any unexpected delays, we’ll notify you by email.
Can I cancel or change my preorder?
You may cancel or modify your preorder within 48 hours of placing the order. After that, the item is reserved in our production queue and cannot be canceled. Please email us at valentina@snobhausnyc.com with your order number.
Will I get tracking info?
Yes! Once your order ships, you’ll receive a tracking number via email.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are secure and encrypted.
Can I modify or cancel my order after placing it?
Orders begin processing immediately, so we cannot guarantee changes or cancellations. Contact us ASAP at valentina@snobhausnyc.com and we’ll do our best to assist.
How long does shipping take?
Orders are typically processed within 1-3 business days. U.S. standard shipping takes 3–7 business days. Expedited options are available at checkout.
Do you offer international shipping?
Yes! We ship internationally to select countries. Shipping times and rates will vary based on your location.
What is your return policy?
We accept returns within 14 days of delivery on unworn, unused items in original packaging. To start a return, contact us at valentina@snobhausnyc.com
How do I know what size to order?
Each product page includes a size guide. If you’re between sizes or unsure, feel free to contact us for personalized advice.
Are your products true to size?
Generally, yes. Any specific fit notes will be mentioned in the product description.